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BUYING EYEGLASSES ONLINE - FREQUENTLY ASKED QUESTIONS (FAQ's)

 


  ORDERING
 

   Is it easy for me to order glasses from internetspecs.co.uk?

   How can I obtain my prescription?

   Do I have to pay extra for delivery?

►   What payment methods does internetspecs.co.uk accept?

   I live in the UK. How long do you take to deliver?

   I live in Western Europe. How long do you take to deliver?

   I live outside Western Europe. How long do you take to deliver?

   Do your glasses come with a guarantee?

   How can I be sure my transactions with internetspecs.co.uk are secure?



PRESCRIPTION GLASSES
 

   I see that you offer free 1.6 anti-reflection (AR) lenses. What other kind of lenses can you supply?

   What are single vision lenses?

   Can you do bifocal glasses?

   Can you do varifocal glasses?

   Are your lenses hard coated?

   Can you put new lenses into my current frames?

   Are you qualified to sell prescription glasses?

   Are your lenses made from glass or plastic?

   I play a lot of sport. Can you supply tougher lenses?

   Will I need to send a copy of my prescription to you?

   What can I do if my prescription is outside of any numerical range you have on your website?

►   Do you supply contact lenses or solutions?

   Can I use my contact lenses prescription to order glasses from internetspecs.co.uk?

   Do all of your lenses cut out ultraviolet (UV) light?

   Is it possible for me to order frames without prescription lenses?

   Do you do prescription glasses for children?

   On my prescription, I have a PRISM measurement but I don't see anywhere to put this on your
       website form. What can I do?


   I don't have a CYL or AXIS figure on my prescription. Does this matter?

   Can you read my prescription off my current pair of glasses?

   Why do you not supply 1.5 or 1.56 lenses?

   I've entered my prescription incorrectly into your form. What can I do?



OTHER QUESTIONS


   Do the glasses come with the original manufacturer's case?

   I have a question that is not answered here. What can I do?

   Do you accept NHS vouchers?

   How can your prices be so low?

 

 
ORDERING


Is it easy for me to order glasses from internetspecs.co.uk?

Yes. You simply need to select which frames you like from our choice of hundreds, enter your prescription, choose which lenses you'd like and tell us whether you need the glasses for distance, reading or computer use. On every frame page of the website, we've provided 'Help' sections if you need any further assistance. See an example on this page. You can also contact us by telephone or by email through our 'Contact Us' page if you need any extra help.

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How can I obtain my prescription?

Your prescription should be given to you at the end of your eye examination by the optician. If not, simply ask the optician who tested your eyes to supply it. Legally, he/she must give you the prescription.

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Do I have to pay extra for delivery?

No. We offer free UK Royal Mail Special Delivery Postage. We also offer free Worldwide Royal Mail International Signed For™ Secure Air Mail Delivery. For more information, please take a look at our 'Delivery & Returns' Page.

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What payment methods does internetspecs.co.uk accept?

We accept Mastercard and Visa credit cards and debit cards. We also accept cheques.

Please note that we only accept cheques for those using a bank based in the UK, with payment in Pound Sterling.

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I live in the UK. How long do you take to deliver?

Usually, we deliver within 5 to 10 working days. If there is an unavoidable delay, we will keep you informed. For more information, please take a look at our 'Delivery & Returns' Page.

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I live in Western Europe. How long do you take to deliver?

In Western Europe, we usually deliver within 12 working days. If there is an unavoidable delay, we will keep you informed. For more information, please take a look at our 'Delivery & Returns' Page.

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I live outside Western Europe. How long do you take to deliver?

Delivery to destinations outside Western Europe do depend on the particular country's postal service but we usually deliver within 15 working days from the placement of your order. We will send you an email to confirm that we've posted your glasses to you, usually within 5 to 7 working days. If you have not received your glasses within 2 weeks from the date of this email, please get in touch with us though our 'Contact Us' page. For more information, please take a look at our 'Delivery & Returns' Page.

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Do your glasses come with a guarantee?

Before we send your glasses out to you, we will ensure that they are in perfect condition. The frames and lenses are guaranteed for a year against manufacturing faults. This does not include damage due to wear and tear (such as knocks and scratches). If you're not happy with your glasses, you can return them to us and receive alternative glasses or a refund. Please see our 'Delivery & Returns' page for more information on this.

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How can I be sure my transactions with internetspecs.co.uk are secure?

When the order is placed at our website, your information is encrypted using 256 bit encryption. Credit Card processing is handled by Sage Pay and your details are not held in clear text on any website and we have no access to your details.

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PRESCRIPTION GLASSES


I see that you offer free 1.6 anti-reflection (AR) lenses. What other kind of lenses can you supply?

Other than our free 1.6 Thin & Light anti-reflection (AR) lenses, we can do the following single vision lenses: 1.67 (AR) lenses, 1.74 (AR) lenses, 1.5 and 1.6 Transitions™, Kodak UVSun 1.5 Polarised, 1.59 Polycarbonate and 1.5 and 1.6 Tinted Sun Lenses. Please see the, 'Help with your Lens Options' section for more information on the lenses. You can find this on any one of our frame pages - an example is on this page.

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What are single vision lenses?

Single vision lenses are designed for the majority of people who wear glasses. They have the same strength (power) all over each lens (as opposed to bifocals and varifocals: see the questions just below). All of the frames that we sell on internetspecs.co.uk are only available with single vision lenses.

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Can you do bifocal glasses?

No, we don't do bifocal glasses.

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Can you do varifocal glasses?

No, we don't do varifocal glasses.

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Are your lenses hard coated?

Yes, all of our lenses are hard coated with one of the hardest coating available: RLX

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Can you put new lenses into my current frames?

Yes, we can. We offer a very competitively priced lens replacement service (known as a 'reglaze'). Please visit our lens replacement (reglaze) page here.

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Are you qualified to sell prescription glasses?

Yes, I've been an optometrist for 44 years and had my own practice in England from 1975 to 2015. (Please see the 'About Us' page on the website for more information).

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Are you lenses made from glass or plastic?

All of our lenses are plastic because they're lighter and safer than glass lenses.

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I play a lot of sport. Can you supply tougher lenses?

Yes, we supply 1.59 Anti-Reflection Coated Polycarbonate lenses. Polycarbonate is used in riot shields and is very strong.

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Will I need to send a copy of my prescription to you?

No, there's no need to send us a copy as you can enter your prescription into our form that's on every frame page that we have on our website. If you prefer to send us your prescription, you can easily upload it to us on each frame page or you can email it to us later through our contact us page.

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What can I do if my prescription is outside of any numerical range you have on your website?

Most lenses which are outside of any numerical range we have on our website are specially surfaced lenses which will mean an extra cost to the order. Please contact us through our 'Contact Us' page, detailing your prescription, and we'll get back to you concerning the extra cost.

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Do you supply contact lenses or solutions?

No.

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Can I use my contact lenses prescription to order glasses from internetspecs.co.uk?

No, you can't use a contact lens prescription. It is quite often different from the spectacle prescription.

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Do all of your lenses cut out ultraviolet (UV) light?


Yes, all of our lenses cut out ultraviolet light.

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Is it possible for me to order frames without prescription lenses?


Yes, you can order non-prescription 'dummy' lenses that come without prescription lenses. 'Dummy' lenses are low quality plastic lenses that can easily be taken out and replaced. You may want to order dummy lenses if you'd like to have bifocals or varifocals from elsewhere (as we don't offer bifocals or varifocals at internetspecs.co.uk). In the lens options dropdown menu on any one of our frame pages (example page here), please simply select 'Frame Only'.

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Do you do prescription glasses for children?

No, we don't.

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On my prescription, I have a PRISM measurement but I don't see anywhere to put this on your website form. What can I do?

We can do lenses with Prisms but you'll need to get in touch with us through our 'Contact Us' page. We'll then reply to you. There will be an additional charge for prisms.

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I don't have a CYL or AXIS figure on my prescription. Does this matter?

No, it doesn't matter if you don't have a CYL or AXIS figure on your prescription. For more information on this, please see the, 'Help with your Prescription' section on any one of our frame pages.

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Can you read my prescription off my current pair of glasses?
   
Yes. If you are ordering a frame from us, we can take your prescription from your existing pair of glasses if you send it to us. There will be no extra charge. Please send to our address found on our 'Contact Us' page. Please include your name and address in with the glasses and mention that you're posting your glasses to us in the 'Any Additional Information' box (found on every frame page), when you place your order (example frame page here). We'll return your glasses to you along with your new pair that you ordered from us.

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Why do you not supply 1.5 or 1.56 lenses?

The 1.6 lenses that we offer for free are thinner and lighter than 1.5 and 1.56 lenses. If you specifically want us to make your glasses with 1.5 or 1.56 lenses, please tell us this in the 'Any Additional Information' box that you'll see on all of our frame pages.

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I've entered my prescription incorrectly into your form. What can I do?

Please get in touch with us through our 'Contact Us' page as soon as possible after you realize that you've made a mistake. We will hope to be able to change the lenses.

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OTHER QUESTIONS


Do the glasses come with the original manufacturer's case?

Yes, all of the glasses we have on internetspecs.co.uk come with the original manufacturer's case.

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I have a question that is not answered here. What can I do?

You can ask us through the form on our 'Contact Us' page or give us a telephone call on +44 (0)1908 965985.

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Do you accept NHS vouchers?

No, at the moment, we're not accepting NHS vouchers.

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How can your prices be so low?

We have low overheads so we don't need to have our prices high. We're confident we have some of the lowest prices on the web.

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internetspecs.co.uk - discount prescription glasses with free 1.6 lenses